Shipping policy

Please allow 3-5 days for processing on all orders. Processing time is in addition to your selected shipping speed.

All retail items are shipped USP or UPS in the United States, wholesale orders are shipped UPS. If an item arrives damaged, send us a message at tricia@pleasantvalleyfiber.com  with your order number and photos showing damage and we will ship you out a new item or issue store credit.

 

Please note the shipping times estimated at checkout are not guaranteed by Pleasant Valley Fibers  as items are shipped by USPS and UPS,  Pleasant Valley Fibers is not liable for items damaged in transit but is able to replace any items which are damaged or defective not due to shipping issues. If you need your item faster please choose an expedited shipping option at checkout.

USPS International First Class Mail is the least expensive and SLOWEST shipping option for international orders. Orders shipped USPS International First Class can take over a month to arrive and are not able to be tracked once they leave the US. We highly recommend an upgraded shipping option for international orders. If you have any issues with the delivery of your international order please contact the shipping company directly for assistance.

 

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be repaid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made.